Comprehensive Delivery and Returns Information

UK orders are being processed and delivered on time as normal. 

Dependant on your shipping method and location, orders will be delivered by Evri, DPD or Royal Mail.

Please see the following areas we currently deliver to:

Returns


We want you to feel absolutely confident when purchasing our products from Kally Sleep, so we are offering you a 14-night sleep trial to help you decide if it’s right for you. If for any reason you aren’t completely satisfied with the product and are within the 14 night trial period, please follow the return instructions below.

Most products come with a 14 night trial, however there a few that don’t. Please look out for the 14 night sleep trial badge  visible on the product page. 

For hygiene reasons, we aren’t able to resell any used products that are returned to us. Instead, we have partnered with a charity called Marylebone Project who provide accommodation and support to women who are homeless or are in desperate need of short-term accommodation.

Return Instructions

  1. Send the items you want to return to Marylebone Project, Bradbury House, 1-5 Cosway Street, London NW1 5NR. The return of goods will be at your own cost.
  2. Write or print out your order number and place this inside your parcel. Without this, we won’t know which order the return belongs to.
  3. Once Marylebone Project informs us that they’ve received your return, we’ll process your refund.
  4. If you have not received your refund within 14 days of returning your item, please email us at hello@kallysleep.co.uk
  5. To receive your refund sooner please email us your certificate of postage at hello@kallysleep.co.uk

Reliable Delivery Services

Our Delivery and Returns process is designed to provide a seamless shopping experience. We partner with trusted courier services to ensure your orders arrive promptly and in perfect condition. Shipping times vary depending on your location, but we always strive to dispatch your order within 24 to 48 hours after purchase. Tracking information is provided so you can monitor your package every step of the way. Fast and reliable delivery is our priority, making sure you receive your items when expected without any unexpected delays.

Easy Returns and Refunds

We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward returns policy. If you are unsatisfied with your purchase, you can request a return within a specified timeframe, usually 30 days from delivery. Returns must be in original condition and packaging. Once we receive the product, our team processes your refund quickly and efficiently. Our goal is to make returns simple and hassle-free, ensuring customer satisfaction at every stage.

Customer Support and FAQs

If you have any questions about our Delivery and Returns procedures, our dedicated customer support team is always ready to assist. From clarifying shipping times to helping with returns, we provide expert guidance to address your concerns promptly. Additionally, our FAQ section covers common topics like shipping costs, return eligibility, and refund timelines. We aim to make your experience transparent and stress-free, so you can shop with confidence knowing support is just a message or call away.