Comprehensive Guide to Sleep Trials
Please note: We can only offer the 14-night sleep trial to one ordered product at a time. While you are welcome to order multiple products within your order, the 14-night sleep trial will only apply to one product within your basket. Thank you
We want you to feel absolutely confident when purchasing our products from Kally Sleep, so we are offering you a 14-night sleep trial to help you decide if it’s right for you. If for any reason you aren’t completely satisfied with the product and are within the 14 night trial period, please follow the return instructions below.
Many of our products come with a 14 night trial, however there a few that don’t. Please look out for the 14 night sleep trial badge 
visible on the product page.
For hygiene reasons, we aren’t able to resell any used products that are returned to us. Instead, we have partnered with a charity called Marylebone Project who provide accommodation and support to women who are homeless or are in desperate need of short-term accommodation.
Return Instructions
- Send the items you want to return to Marylebone Project, Bradbury House, 1-5 Cosway Street, London NW1 5NR. The return of goods will be at your own cost.
- Write or print out your order number and place this inside your parcel. Without this, we won’t know which order the return belongs to.
- Once Marylebone Project informs us that they’ve received your return, we’ll process your refund.
- If you have not received your refund within 14 days of returning your item, please email us at hello@kallysleep.co.uk
- To receive your refund sooner please email us your certificate of postage at hello@kallysleep.co.uk
What Are Sleep Trials?
Sleep trials are a consumer-friendly opportunity allowing individuals to test mattresses or sleep products in their own home for a set period. This process ensures that customers can evaluate the comfort, support, and overall suitability of a mattress before making a final purchase. Sleep trials typically span from 30 to 120 nights, providing ample time to adjust and determine if the product meets personalized sleep needs. By offering sleep trials, companies enhance customer confidence and reduce the risk associated with investing in new sleep equipment.
Benefits of Sleep Trials
Sleep trials offer multiple benefits that contribute significantly to customer satisfaction. Firstly, they provide a risk-free experience allowing users to adapt the mattress to their sleep habits. This trial period can highlight improvements in sleep quality and comfort. Secondly, it eliminates buyer’s remorse by granting the option to return or exchange the product if it doesn’t meet expectations. Lastly, sleep trials encourage brands to produce higher-quality, innovative sleep solutions, knowing customers have the freedom to test products extensively.
How to Make the Most of Your Sleep Trial
Maximizing the value of sleep trials requires a few strategic steps. Begin by following the recommended break-in period, typically about three to four weeks, to properly adjust to the new mattress. Track your sleep patterns and comfort levels during the trial for objective decision-making. If the mattress does not support restful sleep, communicate with the seller about returns or exchanges within the trial window. Additionally, consider any warranty terms accompanying the sleep trial to protect your purchase beyond this period.