Where is my order?
Please check your email for correspondence on your order progress. Once we’ve passed your order on to Amazon shipping, they will send you a tracking number. You can then track your order on the Evri shipping page.

How do you charge for delivery?
You can get free UK delivery on orders over £29. Standard delivery (2-3 days) is available for £2.95 on orders under £29.(subject to promotional days)

How long will it take to get my order?
Our standard delivery usually takes 2-3 days, but usually gets to you in 2. Next working day delivery is available if you order before midday. Orders over the weekend should arrive on the following Tuesday.

Do you offer next day delivery?
We currently offer 48 hour delivery on all orders placed before midday. We do not have next day delivery options available at this time.

Do you deliver to Ireland?
Unfortunately, we are not currently able to ship to Ireland.

Do you deliver internationally?
We only deliver to the United Kingdom. 

Can I send items to somebody else as a gift?
Yes, this can be done by selecting a different shipping address.

Can I return the pillow if I’m not satisfied?
Yes, we offer a 14-night sleep trial on all our pillows. If you are not completely satisfied you can return the item by following our returns procedure

Will my refund go back on the card I purchased with.
Yes, the payment will automatically be transferred back to the card you purchased the pillow with. PayPal refunds will be processed likewise.

How long will my refund take?
Refunds can vary depending on your bank but it should take between 5-10 working days.

How long have you been trading for?
We are a young company, and have been trading since May 2018.

How do I return an unopened item?
We never resell a product that has been sent to a customer, opened or not. Please follow the usual returns procedure even if the item hasn’t been opened or used.

Do you have a physical store?
No, at this time we’re exclusively an online business. Some of our products are stocked by well-known retailers, including John Lewis, Dreams and Fenwick.

Are you based in the UK?
Yes we are based in central London.

I don’t want any marketing emails, how do I ensure this won’t happen?
No problem, if you don’t want to be contacted by us then please leave all checkboxes at checkout empty this will ensure you don’t sign up to our newsletters or marketing activity. If you have signed up by mistake or you have decided you no longer wish to receive updates from us then you can email us at dataprotection@kallysleep.co.uk and we will update our information. 
 
I would like to leave a review about this pillow, how do I do that?
Great news! We love to hear feedback from our customers and to make it easy for you we have partnered up with Feefo. This allows genuine, verified reviews that customers can leave based on their experiences using the product and the service provided. You should receive a Feefo feedback request 7 days after you’ve placed your order. 
 
Why should I buy the Kally pillow?
The Kally Pillow has been designed in conjunction with leading chiropractors and sleep doctors to bring you a pillow which not only enhances and enriches your sleep, but has been proven to reduce aches and pains (associated with poor sleep posture and stress) by providing crucial support for your neck, back, hips and stomach relieving pressure on these sensitive areas, helping you sleep better and deeper for longer. 

Where do I put my discount code?
On the Cart page, there is a box called Coupon code at the bottom of the page on mobile OR in the bottom right on the desktop. Simply add your valid code and click “Apply”. Please note that most voucher codes cannot be applied to products which are on sale.